Basics of Conflict Management
Conflict is unavoidable, therefore it’s important to manage it the right way. This course is centered around the basics of conflict management to enable you to better understand the concept, and how to manage it effectively. Throughout the course we focus on the theoretical aspects of conflict management, and how these translate into our everyday lives. Additionally, we look at practical ways to deal with conflict. Lastly, there are crucial self-reflections that will enable you to better relate what you learn to your unique life or setting.
What Will I Learn?
- Basics of conflict management
- Conflict in theory and practice
- The development of conflict
- Spiral model
- Covert phase of conflict
- Overt phase of conflict
- What causes conflict
- Whether conflict is always bad
- De-escalation of the conflict spiral
- Conflict management styles
- Immediate conflict management steps
Topics for this course
10 Lessons2h
Topic 1: Understanding Conflict
Instructions
Check-In00:01:21
Defining Conflict00:01:49
The Spiral Model of Conflict00:04:56
Types of Conflict00:07:10
Causes, Risks, and Benefits of Conflict00:03:52
Topic 2: How to Manage Actual Conflict
Ways to Manage Conflict00:06:33
Conflict Management Styles and When to Use Them00:16:20
Final Tips and Tricks for Dealing with Immediate Conflict00:05:11
Conclusion
Basics of Conflict Management Assesment

N$295
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Material Includes
- Course Presentation
- Course Notebook
- Conflict Style Calculator
- Crossword Puzzle
Target Audience
- Employees
- Employers
- Persons working in HR or IR
- Managers
- Small business owners
- Individuals
- Anyone looking to master the art of conflict
Includes course videos
About the instructors
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10 Courses
125 students