Basics of Conflict Management

 Conflict is unavoidable, therefore it’s important to manage it the right way. This course is centered around the basics of conflict management to enable you to better understand the concept, and how to manage it effectively. Throughout the course we focus on the theoretical aspects of conflict management, and how these translate into our everyday lives. Additionally, we look at practical ways to deal with conflict. Lastly, there are crucial self-reflections that will enable you to better relate what you learn to your unique life or setting. 


What Will I Learn?

  • Basics of conflict management
  • Conflict in theory and practice
  • The development of conflict
  • Spiral model
  • Covert phase of conflict
  • Overt phase of conflict
  • What causes conflict
  • Whether conflict is always bad
  • De-escalation of the conflict spiral
  • Conflict management styles
  • Immediate conflict management steps

Topics for this course

10 Lessons2h

Topic 1: Understanding Conflict

Defining Conflict00:01:49
The Spiral Model of Conflict00:04:56
Types of Conflict00:07:10
Causes, Risks, and Benefits of Conflict00:03:52

Topic 2: How to Manage Actual Conflict


Material Includes

  • Course Presentation
  • Course Notebook
  • Conflict Style Calculator
  • Crossword Puzzle

Target Audience

  • Employees
  • Employers
  • Persons working in HR or IR
  • Managers
  • Small business owners
  • Individuals
  • Anyone looking to master the art of conflict

Includes course videos

About the instructors

0 (0 ratings)

10 Courses

125 students

Shopping Cart
Scroll to Top