Customer Service Foundation Course

This course is for any service based individual or business that wants to be better in dealing with customers and providing quality service. It could be that you would simply like to train some new staff or improve your current employees performance. Either way, we have your back!

1h
8

What Will I Learn?

  • We will help you to build the knowledge and develop the skills needed to be a successful Customer Service provider.
  • Develop communication skills which focus on clear, concise communication and listening.
  • Understand the nature of the customer experience
  • Understand problem solving to in order to fix customer complaints

Topics for this course

16 Lessons1h

Welcome to the Customer service foundations course

Introduction to Customer service foundations course00:00:55

Topic 1: Boosting customer service skills

Topic 2: Communication with customers

Topic 3: Customer care vs customer service vs customer experience

Topic 4: Solving customer complaints

N$49

Target Audience

  • This course is for any service based individual or business that wants to be better in dealing with customers and providing quality service

Includes course videos

About the instructors

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10 Courses

124 students

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